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Mumbai, India

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Investor Grievances escalation matrix

ParticularsNameWorking HoursAddressContact Details
Customer
Support		Support
Team		Monday- Friday

10am - 5pm		 Jai Villa, Dev
Shakti, Tilak Road,
Santacruz(W),
Mumbai 400054 		support@bondconnect.in
022-46730890
Compliance
Officer 		Shreya
Shetty 		compliance@bondconnect.in
+91-9136609462
Director/KMPAditya
Mehta		 corporate@bondconnect.in
+91-9004032743

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome.html or Exchange at https://investorhelpline.nseindia.com/NICEPLUS/. Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal. For any queries, feedback or assistance, please contact SEBI Office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575.

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BondConnect
Jai Villa, Dev Shakti,
Tilak Road, Santacruz(W),
Mumbai 400054
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BONDCONNECT SECURITES PRIVATE LIMITED (formerly WEALTHSIGNS SECURITIES PRIVATE LIMITED) is a member of NSE (Member Code-90333) and BSE (Member Code-6858) with SEBI Registration no: INZ000313133, having Registered office 103 Dom Ann Villa, N P Thakkar Marg, Vile Parle East, Mumbai 400057. For any grievances related to Stock Broking, please write to compliance@bondconnect.in or at the correspondence address at Jai Villa, Dev Shakti, Tilak Road, Santacruz(W), Mumbai – 400054. Please ensure you carefully read the Risk Disclosure Document as prescribed by SEBI. Your queries & requests shall be responded to within fifteen working days of receipt to the correspondence details as mentioned by you while submitting the complaint.

Procedure to file a complaint on SEBI SCORES: Register on SCORES portal. Mandatory Details for filing complaints on SCORES, Name, PAN, Address, e-mail ID, mobile number. Benefits: Effective Communication, speedy redressal of grievances.

Procedure to initiate dispute resolution through SMART ODR Portal: Register on SMART ODR Portal. File a New Dispute.
Benefits: After exhausting above mentioned options for resolution of the grievance (i.e. at the Stock-Broker level and escalation made to SEBI SCORES), if the investor/client is still not satisfied with the outcome, he/she/they can initiate dispute resolution through the SMART ODR Portal.

BONDCONNECT SECURITIES PRIVATE LIMITED makes no warranties or representations, expressed or implied, on products offered through the platform. It accepts no liability for losses or damages, however caused, in connection with the use of, or on reliance of its product or services. Unless specified otherwise, all returns, expenses, calculations etc are for historical and illustrative purposes only. The information provided by our website/blog is for educational purposes only and not investment or tax advice.

Investments in debt securities/municipal debt securities/securitised debt instruments are subject to risks including delay and/ or default in payment. Read all the offer related documents carefully.

Terms and conditions on the website/app are applicable. Privacy policy of the website is applicable.

Download client registration documents (Rights & Obligations, Risk Disclosure Document, Do's & Don'ts) in vernacular language here.

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IMPORTANT DOCUMENTS: Policies and ProceduresRisk Disclosure DocumentGuidance NoteRights and Obligations DocumentMost Important terms and conditionsAdvisory to Investors

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